Our Privacy Promise
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We are committed to safeguarding
your privacy and the confidentiality of your personal information.
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| We collect personal information
(this is information or an opinion about an individual whose
identity is apparent or can reasonably be ascertained and which
relates to a natural living person) for the purposes of providing
insurance services to you, including: |
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evaluating your application; |
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evaluating any request for a change to any
insurance provided; |
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providing, administering, and managing the
insurance services following acceptance of an application; and |
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investigating and, if covered, managing claims
made in relation to any insurance you have with us or other
companies within the same group. |
The personal information collected can be used or disclosed by us
for a secondary purpose related to those purposes listed above, but
only if you would reasonably expect us to use or disclose the
information for this secondary purpose. However for sensitive
information, the secondary purpose must be directly related to the
purposes listed above. |
We may disclose your personal information:
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to an investigator, assessor or state or
federal authority (for the purpose of investigating or assessing
your claim); |
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to an airline, medical practitioner, treating
doctor or emergency assistance provider (to establish your medical
status and fitness to travel); |
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to a lawyer or recovery agent (for the purpose
of defending an action by a third party against you); |
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to another insurer (for the purpose of seeking
recovery from them or to assist them to assess insurance risks) or
a reinsurer who may be located overseas; |
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to an insurance reference bureau for the
purpose of recording any claims you make upon us. |
Personal information may also be obtained about you from the above
people or organisations. We will give you the opportunity to
correct your personal information, or obtain access to it (some
restrictions and costs may apply). We will also provide our dispute
resolution procedures to you in respect of any complaint you may
have regarding your personal information. |
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