|
|
|
About our
Insurance Services
One Travel Insurance
2nd Floor
31 Springfield Road
Chelmsford, Essex CM2 6JE.
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose products do we offer?
Personal Travel insurance arranged by One Travel Insurance with UK Underwriting Limited on behalf of AXA Insurance UK plc. Registered Office: 5 Old Broad Street, London EC2N 1AD, Registered in England No. 78950.
Primary Insurance Company Limited, an insurance company established in Ireland and authorised and licensed by the Irish Financial Services Regulatory Authority. Registered in The Republic of Ireland, registration number E340407, registered office First Floor, Fitzwilton House, Wilton Place, Dublin 2, Ireland.
One Travel Insurance, UK Underwriting Limited and AXA Insurance UK plc are authorised and regulated by the Financial Services Authority. This can be checked on the FSA’s register by visiting the FSA’s website at www.fsa.gov.uk/register or by contacting them on 0845 606 1234.
3. Which service will we provide you with?
You will not receive advice or a recommendation from us for travel insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
4. What will you have to pay us for this service?
No fee will be charged for arranging contracts of travel insurance.
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
5. Who regulates us?
One Travel Insurance is a registered trading name of Cover-More Insurance Services Limited, 2nd Floor, 31 Springfield Road, Chelmsford CM2 6JE who is authorised and regulated by the Financial Services Authority (FSA Register No. 312172)
Our permitted business is advising on and arranging deals in general insurance contracts together with some associated claims handling activities.
We are not authorised to hold client money.
You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.
6. What to do if you have a complaint
If you wish to register a complaint, please contact us:
... in writing One Travel Insurance, PO Box 9180, Chelmsford, Essex CM1 9AG
... by phone One Travel Insurance on 0870 600 0305
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Further information about the compensation scheme arrangements is available from the FSCS.
|
|
